Refund Policy

We want you to feel confident in your purchase. Eligible products may be returned within 30 days of delivery, subject to the conditions outlined below.

All returns require prior authorization. Please contact us before sending any item back.

1. Return Eligibility for Smaller Parts

Eligible smaller parts may be returned within 30 days of delivery if they are:

Unused and uninstalled.
In their original packaging.
Undamaged and in resalable condition.
Returned with all original components and accessories.

Original shipping charges are generally nonrefundable for standard returns, where permitted by law.

Return Eligibility for Complete Transmissions

Complete transmissions require additional handling and inspection because of their size, weight, and installation requirements.

To qualify for a standard return, a complete transmission must be unused, uninstalled, unmodified, undamaged, and returned with all included components and accessories. The return request must be submitted within 15 days of delivery and approved by our team.

Customers are responsible for authorized return freight charges for reasons such as ordering the wrong application or changing their mind.

Once a transmission has been installed, operated, disassembled, or modified, it is not eligible for a standard return. Defective products and products damaged during shipping will be reviewed separately under the applicable warranty.

Special-Order and Custom-Built Products

Special-order and custom-built transmissions or components may not be eligible for standard returns because they are sourced or prepared for a specific order. Please confirm the applicable terms before purchasing.

Items Not Eligible for Standard Returns

Unless otherwise approved by us or required by law, standard returns are not accepted for:

Installed, operated, modified, or disassembled transmissions.
Installed or used electrical components.
Products damaged after delivery due to improper handling or installation.
Items missing original components or accessories.
Special-order or custom-built products designated as nonreturnable before purchase.
Items sent back without return authorization.

If you believe a product is defective or arrived damaged, please contact us so we can review the situation.

2. How to Request a Return

To request a return:

Contact our customer service team within 30 days of delivery.
Provide your order number, the item you wish to return, and the reason for the return.
Include photographs when reporting damage or a product concern.
Wait for return authorization and shipping instructions before sending the item back.

Unauthorized returns may be refused or delayed. Please follow the instructions provided by our team to help ensure your return is processed correctly.

3. Return Shipping Costs

For approved returns resulting from incorrect customer selection, vehicle incompatibility caused by inaccurate information supplied at checkout, or a change of mind, the customer is responsible for return shipping costs.

For complete transmissions, return freight charges can be substantial and will depend on the shipment's weight, dimensions, and destination.

If we send the wrong item or a product arrives damaged due to shipping, contact us promptly. We will review the issue and determine the appropriate resolution, including any applicable return shipping arrangements.

4. Refunds

Once an authorized return is received, the product will be inspected to confirm that it meets the applicable return requirements.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time for the credit to appear.

For eligible standard returns, any nonrefundable original shipping charges will be deducted where permitted by law. Return shipping costs are the customer's responsibility when applicable.

Refunds for damaged, incorrect, or potentially defective products will be handled according to the circumstances, applicable warranty terms, and applicable law.

5. Transmission Compatibility

Choosing the correct transmission is essential. Before placing an order, verify the following information whenever applicable:

Vehicle year, make, and model.
Engine size and configuration.
Drivetrain: two-wheel drive (2WD) or four-wheel drive (4WD).
Transmission model, identification code, or part number.
Any required electronic components, programming, or vehicle-specific modifications.

Transmission models that appear similar may have different fitment requirements. If you are unsure whether a product is compatible with your vehicle, please contact us before ordering.

Customers are responsible for providing accurate vehicle information and confirming compatibility before purchase. Returns resulting from an incorrect customer-selected application are subject to the standard return policy.

6. Warranty Coverage

All transmissions come with a one year warranty.

Coverage may depend on proper installation, required supporting repairs, appropriate fluids, maintenance, and compliance with the applicable installation instructions. Some products may require professional installation or documentation to support a warranty claim.

A warranty claim is separate from a standard return request. If you experience a problem with your purchase, contact us before removing, disassembling, or shipping the product back.

7. Contact Us

Have questions about shipping, returns, fitment, or warranty coverage? We’re here to help.

Please contact Ready 2 Go Transmissions through our website's contact page and include your order number, if applicable. We’ll work with you to help resolve your concern and make your experience as straightforward as possible.

Thank you for choosing Ready 2 Go Transmissions for your transmission and automotive parts needs.